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Frequently Asked Question

All your questions about Axion answered

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

Our jewelry is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our karigars to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.

We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91-92145 00639, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at care megawood.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the Fedex Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.

Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with strong corrugated crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product.

No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

IF NOT SHIPPED- We will offer order cancellation only for Non-jewelry items from our website that are valued at INR 50,000 or less. There will be a Cancellation charge of INR 500000 or the Payment Gateway Charges applied (whichever is higher)

Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.

We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

Choose the ‘Add Assembly Service’ add-on on the product selection page at the bottom of the product selection menu and it will be added to your final invoice at the time of check out

Yes, this is a chargeable service. The charges are mentioned on the product page below the selection menu if the product requires assembly.

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